Delivery & Returns

DELIVERY

Our items are all made to order (unless stated otherwise) and once payment has been made we will endeavour to ship your order out within 1-2 weeks.

This may be longer depending on the time of year or workload.  To enquire about your order progress, please get in touch using the 'Contact Us' form. 

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All items are delivered using Royal Mail signed for, with proof of delivery. Should your order not arrive, please 'Contact Us' so we can arrange a replacement or refund.

 

RETURN POLICY

Under the consumer contract regulations, your right to cancel begins from the moment you place your order, up to 14 days after receiving your order. Your right to cancel is unconditional. We ensure that all items posted to our customers are of the highest standard, but if there is ever a need to return an item we do accept returns for a full refund. This policy does not apply for custom made/personalised items. All returns must be in a resealable condition, unopened, unused and in its original packaging to ensure a safe return. Please provide a senders address with your return and all items must be sent via Royal Mail signed for and proof of postage must be obtained. A refund or replacement will only be issued once the item has been received by us in the condition the sender received it.

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If you wish to return an item, or your item is damaged/faulty, please 'Contact Us'

and we will endeavour to resolve the issue as quickly as possible.

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Custom made items are exempt from the consumer contract regulations,

the only exception being is if they're faulty. So please be aware that this does NOT apply to anything that has been personalised as this cannot be sold on.

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We cannot offer returns for sale items, items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.